Return & Refund Policy

Last updated: April 15, 2025

This Return & Refund Policy outlines the terms and conditions for returns and refunds for orders placed through Gdigital Delivery Services ("we," "us," or "our"). By placing an order through our services, you agree to the terms outlined in this policy.

Order Cancellations

You may cancel your order under the following circumstances:

• Before Order Confirmation: You can cancel your order at any time before it is confirmed by the restaurant or store without any penalty.
• After Order Confirmation: Once an order is confirmed by the restaurant or store, cancellation may be limited as food preparation or order processing may have already begun.

To cancel an order, you can:

• Use the cancellation option in our mobile app or website
• Call our customer service at 81100 44446
• Message us on WhatsApp

Refund Eligibility

You may be eligible for a refund in the following situations:

• Cancelled Orders: If you successfully cancel an order before it is prepared, you will receive a full refund.
• Missing Items: If items are missing from your order, you may receive a refund for those specific items.
• Quality Issues: If the food or products delivered are of substandard quality, damaged, or not fit for consumption.
• Incorrect Items: If you receive items that are different from what you ordered.
• Late Delivery: If your order is extremely delayed without reasonable cause or notification.
• Undelivered Orders: If your order was not delivered and our delivery partner was unable to contact you.

How to Request a Refund

To request a refund, you should:

1. Report the issue within 24 hours of receiving your order
2. Provide clear details about the problem with your order
3. Include photos of the received items if applicable (for quality or damage issues)
4. Specify your order number and date

You can submit your refund request through:

• Our mobile application (recommended)
• Our website
• Email to support@gdigitaldelivery.com
• Phone call to 81100 44446

Refund Process

Once we receive your refund request, the following process will take place:

1. We will review your request and may contact you for additional information if needed.
2. We will verify the issue with the restaurant or store if applicable.
3. We will notify you of our decision regarding your refund request.
4. If approved, the refund will be processed using the same payment method you used for the order.

Refund Timeline

If your refund request is approved:

• Credit/Debit Card Payments: Refunds typically take 5-7 business days to appear in your account, depending on your bank's policies.
• Digital Wallets: Refunds to digital wallets are usually processed within 1-3 business days.
• Cash on Delivery: Refunds for cash payments will be processed to your Gdigital Delivery account as store credit or to your bank account (additional details may be required).

Non-Refundable Items

The following items or situations are generally not eligible for refunds:

• Orders that have been partially or fully consumed (except in cases of quality issues)
• Personal preference issues (e.g., you didn't like the taste, but the food is of acceptable quality)
• Orders where the issue is reported more than 24 hours after delivery
• Delivery fees, unless the delivery was not completed or was extremely delayed

Special Circumstances

We understand that there may be special circumstances that are not covered in this policy. In such cases, please contact our customer service team, and we will assess your situation on a case-by-case basis.

Changes to This Policy

We may update our Return & Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

• Email: support@gdigitaldelivery.com
• Phone: 81100 44446
• Address: 123 Main Street, Gudiyatham, Tamil Nadu 632602, India