Shipping & Delivery Policy

Last updated: April 15, 2025

This Shipping & Delivery Policy outlines the terms and conditions for the delivery of products ordered through Gdigital Delivery Services ("we," "us," or "our"). By placing an order through our services, you agree to the terms outlined in this policy.

Delivery Areas

We currently provide delivery services in the following areas:

• Gudiyatham
• Vellore City
• Katpadi
• Vaniyambadi
• Ambur

We may expand our delivery areas in the future. Please check our website or app for the most up-to-date information on areas we serve.

Delivery Times

We strive to deliver all orders within 20 minutes of order confirmation. However, delivery times may vary based on the following factors:

• Distance from the restaurant or store to the delivery location
• Weather conditions
• Traffic and road conditions
• Order volume during peak hours
• Preparation time for the ordered items

The estimated delivery time will be provided when you place your order. This is an estimated time and not a guaranteed delivery time.

Delivery Fees

Delivery fees are calculated based on:

• Distance from the restaurant or store to the delivery location
• Order value
• Time of day

The exact delivery fee will be displayed at checkout before you confirm your order. We may offer free delivery promotions from time to time, and these will be clearly indicated during the ordering process.

Minimum Order Value

Some restaurants or stores may have a minimum order value to qualify for delivery. This will be displayed during the ordering process.

Order Tracking

Once your order is confirmed and dispatched for delivery, you can track the progress of your delivery through:

• Our mobile application
• SMS updates sent to your registered mobile number
• Email updates sent to your registered email address

Delivery Process

The delivery process follows these steps:

1. Order Placement: You place an order through our app, website, phone call, or WhatsApp.
2. Order Confirmation: We confirm your order and send you a confirmation notification.
3. Order Preparation: The restaurant or store prepares your order.
4. Order Pickup: Our delivery partner picks up your order.
5. Order Delivery: Our delivery partner delivers your order to the specified address.

Delivery Address

You are responsible for providing an accurate and complete delivery address. If the address provided is incorrect or incomplete, we may not be able to deliver your order or there may be a delay in delivery.

If the delivery location is difficult to find, we encourage you to provide additional directions or landmarks in the notes section during checkout.

Failed Deliveries

A delivery may fail if:

• The delivery address provided is incorrect or incomplete
• The recipient is not available to receive the order
• The delivery location is inaccessible
• There are security restrictions preventing access to the delivery location

In case of a failed delivery, our delivery partner will attempt to contact you. If we cannot reach you or resolve the issue, you may still be charged for the order.

Contactless Delivery

We offer contactless delivery for all orders. If you prefer contactless delivery, please select this option during checkout and provide any necessary instructions.

Changes to This Policy

We may update our Shipping & Delivery Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about our Shipping & Delivery Policy, please contact us at:

• Email: info@gdigitaldelivery.com
• Phone: 81100 44446
• Address: 123 Main Street, Gudiyatham, Tamil Nadu 632602, India